Functions and Effects, repair management software

CSOne has functions for maintenance breakdown services as well as maintenance contract management. It pre-installs common business functions for both filed service and depot repair as well as repair parts inventory management.

修理受付
スケジュール管理
フィールドサービス
引き取り修理
保守契約
修理・パーツ
マスタ管理
その他

Function MapThe illustration below is the function map of CSOne.
機能マップ

Improvements with CSOne

Effect 1: Integrating Service Request, Equipment, Contract, and Customer Data

CSOne stores all information within a common location in a common format, regardless of the technician or repair shop that manages this information. As such, anyone is able to enter the information, allowing for a smooth transfer of data (such as customers, contracts, and equipment) between divisions and technicians.

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Effect 2: Visualizing Task Progress and Technician’s Schedules

The new visualization of technician’s schedules as well as their progress on tasks makes it easier to find a technician to work on the next task.

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CSOne also provides faster customer service as the clerk will be easy to find all needed information within CSOne. As such, the clerk or dispatcher will not have to call many different technicians to find out their ability and inform the customer.
It is also possible to view the maintenance history, improving the effectiveness of the service received for customers even while at the early stages of requesting service.

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Effect 3: Preventing Tasks from Being Incomplete

-It is easy to check the task status for each job, including tasks which still need to be completed and quotes that must be sent.
-Following the assignment of a technician to a particular job, there will be an automatic task assignment email. This reduces the risk of the task going unnoticed.
-It is possible to configure periodic inspection cycles for each particular piece of equipment. CSOne will then send an alert to the dispatcher at the appropriate times so the assignment isn’t forgotten.

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Effect 4: Using E-Signatures and Mobile Devices to Reduce Paper Waste

Technicians are able to access the system via mobile devices. This allows them to prepare service reports and quotes while on the go. It additionally allows for electronic signatures, a feature which eliminates the need for paper.
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Effect 5: Easily Viewing and Outputting Documents and Data

There is an advanced search function for easy viewing of data. You can also download all data via csv or take advantage of the rich-sort function or various viewing settings on the data-viewing screen. You can print or digitally output bills, service reports, and quotes.

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Main functions The below list is the overview the main functions of CSOne.

Job Management / Maintenance Records Customers’ calls are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.
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Schedule Management The online calendar of CSOne will improve visibility of your technicians’ availability. GPS function helps you to locate the technician closest to the site. An automatic task assignment email will be sent to a technician.
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Field Service Management CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer.
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Depot Repair Management CSOne manages receipt of customers’ equipment and its return after repair as well as preparation of repair quotation and service report.
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Maintenance Contract Management CSOne manages the maintenance contract. The items to be managed include the contract term, the service level agreement with your customers as well as the periodic preventive maintenance schedules of each equipment.
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Repair Parts Inventory Management Replenishment and issue / consumption of spare parts are managed within a single software. Your technicians can even search the current inventory on site.
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Master Data Management The master data of CSOne includes customer, location, equipment, material & price, organization & staff and others. Because they are stored in a single system, you don’t need to worry about inconsistent master data.
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Others Other features of CSOne includes various customization, authorization settings, and upload / download of csv files. CSOne corresponds to multiple languages and multiple currencies.
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A web-based software designed for maintenance service providers.

CSOne is software for web-based management designed for small to medium businesses who provide maintenance services.詳しくはこちら
CSOne may be used either via the On-Premises type (the traditional package sales) or the SaaS type (via the Cloud). The SaaS type is new and easy-to use. We would like to teach you more about the SaaS as well the benefits you will notice from selecting it.詳しくはこちら