Solutions

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.

CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer.

The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician.

CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.

CSOne manages receipt of customers’ equipment and its return after repair as well as preparation of repair quotation and service report.

CSOne manages the maintenance contract. The items to be managed include the contract term, the service level agreement with your customers as well as the periodic inspection schedules of each equipment.

Replenishment and issue / consumption of spare parts are managed within a single software. Your technicians can even search the current inventory on site.

Preventive maintenance plans are generated considering all factors such as previous maintenance history, standard operation data of the equipment, and maintenance cycles determined for each maintenance unit.

The realtime data obtained from the machines and devices through the IoT / M2M Cloud will be used to develop the preventive maintenance plan.

CSOne manages schedules of sales activities and its stage. It will be easier for the sales manager to make a forecast.