Job Management and Maintenance Records

Customers’ calls are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.
You can also track their repair and maintenance records from various search conditions.

Manage maintenance requests and their status
The customer name, location and equipment are recorded upon their call as well as details of their request. Activity logs are available to keep records of additional requests and complaints from customers for each service ticket.

Integration with telephony system
When the telephony system catches a call from customers, CSOne pops up the customer data for you to be able to determine which customer is calling in a flash.

Track repair records
Repair and maintenance records of each customer are viewable from various search conditions.