Customers
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Kobe Steel, Ltd.
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Ivoclar Vivadent K.K.
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Daifuku Co., Ltd.
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Softbank Telecom Singapore Pte. Ltd.
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AMETEK, Inc – CAMECA SAS (Japan)
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SATAKE
The field service software “CSOne” will
make your field service more efficient and profitable.
CSOne is the cloud FSM (Field Service Management) software which manages break down calls, regular inspections, and preventive maintenance. It also integrates Sales Management (ERP) functions in one software.
You will experience a dramatic improvement in efficiency and quality of your field service, and increase service revenues with CSOne.
You will experience a dramatic improvement in efficiency and quality of your field service, and increase service revenues with CSOne.
CSOne best fits for customers who…
want to integrate the field service data and improve efficiency.
want to reduce paper waste by use of E-signatures and mobile devices.
want to visualize the technicians’ schedule and progress.
want to improve the first-time fix rate.
want to reply more quickly to the customers for their quote request
want to avoid incomplete inspection and standardize the service quality.
want to increase service revenues and level resources and parts requirements through preventive maintenance.
don’t want to waste time in a long implementation project.
want to free yourself from the black box enterprise applications.
Industries CSOne is already applied.
- Maintenance and installation of IT equipment
- Maintenance of store facilities
- Maintenance of train equipment
- Manufacturing and sales of beauty apparatuses
- Maintenance and installation of automated office equipment and facilities
- Maintenance of exhibition facilities
- Maintenance of vehicle equipment
- Maintenance and inspection of industrial equipment
- Maintenance of drainage and water supply systems, plumbing installation
- Maintenance and installation of medical equipment
The Value of CSOne?
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- FSM＋ERP : Enterprise applications for field service management.
- CSOne manages field service, regular inspection, preventive maintenance in one software as well as sales / procurement and service parts management.
You can use it anywhere or at anytime, making information sharing much smoother.
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- No-code configurations
- With no-code configurable parameters, CSOne is very quick in implementation and flexible in customization to meet your business requirements.
CSOne pre-installs the business functions and data structures commonly used by repair and maintenance service providers. If the customization is required to fit CSOne for your business, it is limited to add-ons of a couple of fields.
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- Professional Services
- Our professional services works with you to draw a grand design of CSOne implementation, analyze fits & gaps, build prototypes for evaluations, and seamlessly integrate with the existing applications and data.
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- AI/IoT
- The realtime data obtained from the machines through the IoT Cloud will be used to develop the preventive maintenance plan. With AI integrations, CSOne will diagnose the problems and return to you the most probable causes and repair parts.
Solutions
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Customer Service
CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. -
Field Service Management
CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. -
Schedule Management
The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. -
ERP : Sales Management
CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent. -
Depot Repair Management
CSOne manages receipt of customers’ equipment and its return after repair as well as preparation of repair quotation and service report. -
Maintenance Contract and Regular Inspection
CSOne manages the maintenance contract. The items to be managed include the contract term, the service level agreement with your customers as well as the periodic inspection schedules of each equipment. -
Repair Parts Inventory Management
Replenishment and issue / consumption of spare parts are managed within a single software. Your technicians can even search the current inventory on site. -
Preventive Maintenance
Preventive maintenance plans are generated considering all factors such as previous maintenance history, standard operation data of the equipment, and maintenance cycles determined for each maintenance unit. -
IoT / M2M
The realtime data obtained from the machines and devices through the IoT / M2M Cloud will be used to develop the preventive maintenance plan. -
SFA
CSOne manages schedules of sales activities and its stage. It will be easier for the sales manager to make a forecast.
Prices
- Initial Costs
- USD 0
- per month
- USD 240/3ID(Tax not included)