Field Service Management : CSOne

Customers

Industries CSOne is already applied.

Maintenance and installation of IT equipment
Maintenance of store facilities (Review 1)
Maintenance of train equipment
Manufacturing and sales of beauty apparatuses
Maintenance and installation of automated office equipment and facilities
Maintenance of exhibition facilities
Maintenance of vehicle equipment (Review 2)
Maintenance and inspection of industrial equipment (Review 3)
Maintenance of drainage and water supply systems, plumbing installation
Maintenance and installation of medical equipment

Pocket

What is
?

Field service management, Maintenance contract, Service parts management…
Maintenance and repair service management software.
IoT/M2M
preventive maintenance for your assets.
Higher quality of service, quick response…
Improve service revenue and Customer experience
CSOne is a Cloud CRM + ERP software.
Integrate Service and Sales processes in one application.

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.

Schedule Management

The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician.

Field Service Management

CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer.

ERP : Sales Management

CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.

Depot Repair Management

CSOne manages receipt of customers’ equipment and its return after repair as well as preparation of repair quotation and service report.

Maintenance Contract and Regular Inspection

CSOne manages the maintenance contract. The items to be managed include the contract term, the service level agreement with your customers as well as the periodic inspection schedules of each equipment.

Repair Parts Inventory Management

Replenishment and issue / consumption of spare parts are managed within a single software. Your technicians can even search the current inventory on site.

Preventive Maintenance

Preventive maintenance plans are generated considering all factors such as previous maintenance history, standard operation data of the equipment, and maintenance cycles determined for each maintenance unit.