CSOne | CSOne is a web based software recommended for maintenance and repair service providers.

Customers

Industries CSOne is already applied.

Maintenance and installation of IT equipment
Maintenance of store facilities (Review 1)
Maintenance of train equipment
Manufacturing and sales of beauty apparatuses
Maintenance and installation of automated office equipment and facilities
Maintenance of exhibition facilities
Maintenance of vehicle equipment (Review 2)
Maintenance and inspection of industrial equipment (Review 3)
Maintenance of drainage and water supply systems, plumbing installation
Maintenance and installation of medical equipment

Pocket

What is
?

Field service, Depot repair, Maintenance contract, Service parts management…
Web-based maintenance and repair service management software.
IoT/M2M
preventive maintenance for your assets.
Higher quality of service, quick response…
Improve customer services and Customer experience
CSOne may be used either via the Cloud type for quick start,
or the On-Premises type for you to experience more flexible customization.

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.

Schedule Management

The online calendar of CSOne will improve visibility of your technicians’ availability. GPS function helps you to locate the technician closest to the site. An automatic task assignment email will be sent to a technician.

Field Service Management

CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer.

Depot Repair Management

CSOne manages receipt of customers’ equipment and its return after repair as well as preparation of repair quotation and service report.

Maintenance Contract and Preventive Maintenance

CSOne manages the maintenance contract. The items to be managed include the contract term, the service level agreement with your customers as well as the periodic preventive maintenance schedules of each equipment.

Repair Parts Inventory Management

Replenishment and issue / consumption of spare parts are managed within a single software. Your technicians can even search the current inventory on site.

Master Data Management

The master data of CSOne includes customer, location, equipment, material & price, organization & staff and others. Because they are stored in a single system, you don’t need to worry about inconsistent master data.

Others

Other features of CSOne includes various customization, authorization settings, and upload / download of csv files. CSOne corresponds to multiple languages and multiple currencies.