CRM＋ERP Enterprise applications for field service business.
You can use it anywhere or at anytime, making information sharing much smoother.
Mobility, E-signature, Voice recognition.
Customers can sign the service reports via the technician’s mobile device.
It will be possible to use Google Maps to quickly locate technicians, allowing you to find which one is located closest to the customer.
You won’t need to purchase any additional servers or applications, creating a minimal initial investment compared to conventional packages. We ensure everything related to the server management such as data backup and information security.
Through occasional updates, we continually improve our system by meeting an increasing number of customer demands.
In addition, you can adjust the monthly payment based on the number of people using the system.
CSOne is very quick in implementation and flexible in customization.
CSOne pre-installs the business functions and data structures commonly used by repair and maintenance service providers. If the customization is required to fit CSOne for your business, it is limited to add-ons of a couple of fields.
Analytics and dashboard
Your business is visualized on the CSOne dashboard. You will reach analytics with a couple of clicks, such as service tickets, work-in-process, and repair volumes per customer, etc.
Preventive maintenance powered by
The realtime data obtained from the machines and devices through the IoT / M2M Cloud will be used to develop the preventive maintenance plan in CSOne.
Integration with other services
CSOne provides higher values to your customers through integration with other services
- CTI integration
- Schedule integration (ex. Office 365)
- Power BI
- Integration with existing systems
CSOne plugs in additional business functions.
- Costing and reporting
- Credit limit management
- Complex quote functions, etc
The CSOne web-based business software is designed for maintenance and repair service providers. It is specifically designed to fulfill the requirements for these services.
|Types of Service||Main Functions|
|Maintenance Breakdown||Field Service||Manage requests for maintenance and their status|
|Prepare srvice report on site with E-Signature|
|Find and dispatch technicians|
|Manage team sub-contractors|
|Manage customers and locations|
|Depot Repair||Manage service requests as well as their status|
|Prepare quotes, srv. reports and invoices|
|Maintenance Contract & Equipment Installation Management||Manage maintenance contracts, eg: service level agreements|
|Manage periodic maintenance and inspection|
|Preventive Maintenance||Service BOM|
|Maintenance proposals to customers|
|Sales and Procurement||Service quote, invoices, and cash receipt|
|PO, purchase, and payment|
|Manage spare part inventory|
|OS||Microsoft Windows 10 (or higher)|
|Internet Browsers||Google Chrome
Edge, Internet Explorer 11 (or higher)
|Mobile Devices||Android, iOS|
|Required Software||Adobe Acrobat Reader
*Necessary for printing documents