Features

FSM＋ERP Enterprise applications for field service management.

You can use it anywhere or at anytime, making information sharing much smoother.

You can access our services via mobile devices.

Technicians are able to access the system when on the work site, creating or retrieving data as needed.

Mobility, E-signature, Voice recognition.

Customers can sign the service reports via the technician’s mobile device. It will be possible to use Google Maps to quickly locate technicians, allowing you to find which one is located closest to the customer.

Cloud applications

You won’t need to purchase any additional servers or applications, creating a minimal initial investment compared to conventional packages. We ensure everything related to the server management such as data backup and information security. Through occasional updates, we continually improve our system by meeting an increasing number of customer demands. In addition, you can adjust the monthly payment based on the number of people using the system.

Flexible customization quick start

CSOne is very quick in implementation and flexible in customization. CSOne pre-installs the business functions and data structures commonly used by repair and maintenance service providers. If the customization is required to fit CSOne for your business, it is limited to add-ons of a couple of fields.

Auto dispatch & auto routing

With its own dispatch algorithms, CSOne automates dispatch and routing of service technicians for both break down calls and regular inspection (bulk dispatch).

For more details…
Auto dispatch & auto routing

Analytics and dashboard

Your business is visualized on the CSOne dashboard. You will reach analytics with a couple of clicks, such as service tickets, work-in-process, and repair volumes per customer, etc.

Preventive maintenance powered by IoT/M2M integration

The realtime data obtained from the machines and devices through the IoT / M2M Cloud will be used to develop the preventive maintenance plan in CSOne.

Integration with other services

CSOne provides higher values to your customers through integration with other services
  • CTI integration
  • Schedule integration (ex. Office 365)
  • Power BI
  • Integration with existing systems

Add-on modules

CSOne plugs in additional business functions.
  • Costing and reporting
  • Credit limit management
  • Complex quote functions, etc

What Type of Business Should Use CSOne?

The CSOne web-based business software is designed for maintenance and repair service providers. It is specifically designed to fulfill the requirements for these services.
Types of Service Main Functions
Breakdown Call Field Service
  • Manage requests for maintenance and their status
  • Prepare service report on site with E-Signature
  • Find and dispatch technicians
  • Manage team sub-contractors
  • Manage customers and locations
Depot Repair
  • Manage service requests as well as their status
  • Prepare quotes, srv. reports and invoices
Maintenance Contract / Regular Inspection
  • Manage maintenance contracts, eg: service level agreements
  • Manage periodic maintenance and inspection
Preventive Maintenance
  • Service BOM
  • Plan maintenance and propose to customers
Sales and Procurement
  • Service quote, invoices, and cash receipt
  • PO, purchase, and payment

Recommended Environment for Operations

OS Microsoft Windows 10 (or higher)
Internet Browsers Google Chrome
Edge
safari
Mobile Devices Android, iOS
Required Software Adobe Acrobat Reader *Necessary for printing documents