Customer Reviews

Here are Examples of Companies / Organizations Using CSOne


AMETEK, Inc – CAMECA SAS (Japan)

Ivoclar Vivadent K.K.
       

Kobe Steel, Ltd.

Mitsubishi Electric Business Systems Co., Ltd.
       

Softbank Telecom Singapore Pte. Ltd.

SB Telecom (Thailand) Co., Ltd.
       

Welcat Inc.

Industries CSOne is already applied

Maintenance and installation of IT equipment Maintenance of store facilities(Review1
Maintenance of train equipment Manufacturing and sales of beauty apparatuses
Maintenance and installation of automated office equipment and facilities Maintenance of exhibition facilities
Maintenance of vehicle equipment(Review 2 Maintenance and inspection of industrial equipment(Review 3
Maintenance of drainage and water supply systems, plumbing installation Maintenance and installation of medical equipment

 

Review 1: Maintenance Service Provider for Store Facilities

This company has around 25 field engineers and offers maintenance and installation for plumbing, heaters, electricity, and air conditioners.
Before they used CSOne, the schedule for technicians was physically drawn out on the whiteboard so after a task was dispatched, the dispatcher couldn’t follow changes in the request that were asked directly of the technician. It was also impossible to track task progress, leading to slow response time when scheduling appointments with customers and uneven assignments between technicians.

They wanted to use a system that resolved these issues, but could not find many choices to satisfy their needs as their repair and maintenance business required customization, leading to increased cost.
At this point, they discovered CSOne and tried it out, discovering it fit the company perfectly. It was able to use the functions for their repair and maintenance business and they didn’t need expensive customization.

Within a month, they were ready to use CSOne and the system went live in November 2011 after minor changes to report forms and migrating legacy data. At the moment, the company is taking full advantage of CSOne’s functions, including service reports, quotes, managing technicians’ schedule, and service requests.

They also had three specific improvements after switching to CSOne.

i. Reducing unassigned time

The biggest difference was the efficiency of assigning workers. Instead of relying on a whiteboard, the schedule is now managed within CSOne’s schedule function. As such, it became possible to view the task status and operating location of technicians so assignments could quickly and effectively be assigned.

ii. Eliminating Undone Tasks

Before the switch to CSOne, the company relied on clear folders for storing files and documentation and managing tasks. Therefore tasks that had yet to be attended to were frequently buried within a stack of papers. CSOne allows them to instantly view the progress of a particular task and do so more easily than before.

iii. Improving Task Assignment Precision

Before switching to CSOne, assignments were done via telephone and sometimes technicians would be unable to understand information or even get to their phone. This led to multiple phone calls to workers for a single task assignment. The task assignment email function of CSOne now allows all the important facts about a job to be sent in a uniform format so nothing is left out. Technicians are less likely to require representative clarification since all the details are available via the mobile device.

 

Review 2: Service Provider for Vehicle Equipment Maintenance

This company operates around 45 technicians and works to replace and repair car, truck, and bus parts.
Before using CSOne, this company relied on separate sales management, maintenance, quotation, and call center systems. This translated to a great deal of time in which they had to consolidate data within various systems or search the quotation and maintenance history for a given customer.
It was very challenging to manage the spare parts due to the frequent updates within the automobile industry. As such, they looked for a way to improve efficiency of inventory control and quotation for spare parts.

At this point, they chose to look into software which would integrate these separate data areas and streamline the overall maintenance process. They did not find many that fit the requirements and those that did required customizations, making them a lengthy and costly option.
They continued to search and found CSOne. The free trial was all they needed to realize that it met all of the company’s business requirements without costly initial development fees or customization. It only took about two weeks for CSOne to be implemented and it only required the migration of data from the old legacy system.

 

Review 3: Inspection and Maintenance Provider for Industrial Equipment

This company has around 150 users and works to maintain, inspect, and install industrial equipment.

Before CSOne, the company didn’t have a tool for integrated management that could manage their maintenance and equipment contracts. Instead, each regional maintenance office was responsible for implementing their own method, leading to a lack of understanding of the equipment installed in each location as well as which locations had a maintenance contract in place.
The result of this disorganization was many customer complaints due to billing errors or failure to follow the maintenance contract and perform agreed-upon maintenance.

In addition, the legacy system could not list contracts which were about to expire, making it challenging to manage renewing these contracts.
The company opted for the CSOne On-Premises type as opposed to the cloud one. They did so because although CSOne has many functions needed for managing contracts and equipment, specific pieces of industrial equipment needed to be integrated within CSOne due to distinct characteristics.

Following the implementation of CSOne, the data for contracts and equipments is now within the same location, the same location which also has the customer information and that on locations installed. This single database can now be viewed from every regional office in the country.
They also assigned a controller who is responsible for checking for any billing errors as well as ensuring that all tasks specified within the contract are performed. Additionally, this controller is also responsible for managing contract renewals, a fact which has improved the revenue for the company as opposed to before CSOne was implemented.