Review 3: Inspection and Maintenance Provider for Industrial Equipment


This company has around 150 users and works to maintain, inspect, and install industrial equipment.

Before CSOne, the company didn’t have a tool for integrated management that could manage their maintenance and equipment contracts. Instead, each regional maintenance office was responsible for implementing their own method, leading to a lack of understanding of the equipment installed in each location as well as which locations had a maintenance contract in place.
The result of this disorganization was many customer complaints due to billing errors or failure to follow the maintenance contract and perform agreed-upon maintenance.

In addition, the legacy system could not list contracts which were about to expire, making it challenging to manage renewing these contracts.
The company opted for the CSOne On-Premises type as opposed to the cloud one. They did so because although CSOne has many functions needed for managing contracts and equipment, specific pieces of industrial equipment needed to be integrated within CSOne due to distinct characteristics.

Following the implementation of CSOne, the data for contracts and equipments is now within the same location, the same location which also has the customer information and that on locations installed. This single database can now be viewed from every regional office in the country.
They also assigned a controller who is responsible for checking for any billing errors as well as ensuring that all tasks specified within the contract are performed.
Additionally, this controller is also responsible for managing contract renewals, a fact which has improved the revenue for the company as opposed to before CSOne was implemented.