CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request.
Job management
The customer name, location and equipment are recorded upon their call as well as details of their request. Activity logs are available to keep records of additional requests and complaints from customers for each service ticket.
Integration with telephony system
When the telephony system catches a call from customers, CSOne pops up the customer data for you to be able to determine which customer is calling in a flash.
Track repair and maintenance records
Repair and maintenance records of each customer are viewable from various search conditions.
