Outsource After-sales Services and Call Center

Outsource After-sales Services and Call Center

We provide outsourcing service of after-sales service and call center to domestic and foreign distributers, manufacturers, and retailers. Services include: Call center, On-Site maintenance and repair services, Inventory control, Sales and Supply management of products and parts, Installation of Machines and equipment. We will provide a high quality outsource service with our previous experience of consigning service operations, and the usage of “CSOne”, which is our After-sales Service Management System. *Our outsource service can be applied for your existing systems. Please consult.

BPO

It is also possible to provide process design, outsourcing and system implementation services by collaborating with outsourcing service providers such as MITSUI-SOKO LOGISTICS Co., Ltd.

MSLロゴ

Benefits of Business Process Outsourcing

Clients can outsource the entire, or a part of the service operation by creating service process designs and selecting the systems for After-sales services and Call centers.

1. Reduce fixed costs by standardizing operations.

2. Reduce variable costs by centralizing the purchase for parts and equipment used to conduct services.

3. Improve the quality of service by redesigning and standardizing the process.

Cases

Installation and After-sales service for Home Appliances

After-sales services for air conditioner, washing machines, refrigerators and other home appliances will be provided for general customers. Supports such as machine repair, machine replacement, recall services and spare parts management will also be provided in addition to the call center service. The service includes installation of these products and equipment after waterworks and electric works necessary for the installation.

Installation and After-sales service for Commercial Use

After-sales services for equipment such as Air Conditioner, Freezing display counters will be provided for shops and businesses. Special support such as import/supply, installation, regular maintenance, repair service, and product and parts management will be provided for coffee machines. The service includes installation of these products and equipment after waterworks and electric works necessary for the installation.

Installation and After-sales service for Medical Equipment

After-Sales services for Ultra-low freezers, chemical/blood refrigerators and equipment related to online karte for medical and research institutions can be provided.

Procurement of Products and Spare Parts

Service includes the selection of the suppliers (Foreign companies), the negotiation of the cost and design, selection and delivery of samples, commissioning, and making the payment with the foreign suppliers (such as China, Middle East, Northern Europe and United States of America). Negotiations of modifications or complaints after inspections can be made in either Chinese or English. We have experiences in components used for vehicle maintenance, and more.

Outsourcing Information Systems Department

Services related to Information System department can be conducted. Services include: Troubleshooting, analyzing, clarifying the cause of system failure, creating reports, and master data operations.

Others

Please contact for further details regarding After-sales services for industrial machineries, electric devices, computer devices, transportation machines, OA appliances and other machines.